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What are ‘MBOS’ entries on my top-up history?

Entries labelled as ‘MBOS’ on your top-up history show the rewards you are getting for using your Lycamobile. These are added automatically, are free and don’t have any cost to you.

Itemised Bill Enquiry procedure

An Itemised Bill must be requested over the phone. Customers requesting an Itemised Bill should have a minimum main balance of £7.50 (for 6 months of billing) or £15 (for 1 year of billing). This is so we can automatically deduct the amount once we receive the...

Why can’t I send pictures by SMS?

Unfortunately, this feature is not available on Lycamobile. However, you can send pictures using Lycachat, our free-to-download communication app.