At Lyca Mobile, we offer EU Roaming on all of our UK national plans as standard subject to the limits set out below:
As of 17 July 2023, all current Lyca Mobile Pay As You Go (PAYG) and Pay monthly plans come with EU Roaming included as standard. This means there are no additional charges for using your plan’s allowances within those countries listed as included within Lyca Mobile’s European Roaming Zone (“EU Roaming Zone”).
Countries in Lyca Mobile’s EU Roaming Zone include:
Allowances are subject to our Fair Usage Policy, See below for further details on call, text and data
allowances, setting out reasonable limits on your use of our roaming feature across our EU Roaming Zone
destinations, while allowing you to make the most of your standard monthly allowances at no
additional cost.
Emergency services
While visiting the EU, emergency services can be contacted free of charge on 112. For more
information on emergency services in the EU, visit https://www.LycaMobile.co.uk/en/112-2/
Roaming charges
If you exceed your allowance while in our EU Roaming Zone, you can still use calls, texts and data.
Existing Lyca Mobile customers can purchase Bolt-ons by logging into their account online: click
See below for details of our Bolts-ons and
out-of-plan pricing guide.
| Category EU Roaming out-of-plan charges | Pay as you go customers £/Min | Pay monthly customers £/Min |
|---|---|---|
| Calls to UK landline | £0.25 | £0.25 |
| Call to other UK mobile | £0.25 | £0.25 |
| Call to UK Lyca Mobile | £0.25 | £0.25 |
| SMS to other UK mobile | £0.23 | £0.23 |
| SMS to UK Lyca Mobile | £0.23 | £0.23 |
| Data | £0.15 | £0.15 |
| Calls and SMS to other EU & Non-EU countries | Visit our Roaming rates page | Visit our Roaming rates page |
| Billing method | Deducted from PAYG top-up balance | Billed on monthly invoice |
| Spend cap | Not available | Available |
Fair Usage Policy
At Lyca Mobile, we are dedicated to providing you with an exceptional roaming experience while staying in, or travelling around, our EU Roaming Zone.
Our Fair Usage Policy, updated 17 July 2023, ensures reasonable usage of our roaming feature across our EU Roaming Zone destinations while allowing you to make the most of your standard monthly allowances at no additional cost.
Please read the following policy carefully to understand the guidelines and limitations associated
with our EU Roaming services.
| Fair usage cap (30-day period*) | PAYG / SIM Only customers | Pay Monthly (1/mth & 12/mth) customers |
|---|---|---|
| Data from 250 MB to 300 GB | 12GB cap or your plan allowance (whichever is less) | 12GB cap or your plan allowance (whichever is less) |
| Unlimited data plans | 35GB data cap | 35GB data cap |
| Voice cap | Maximum 2000 mins | Maximum 2000 mins |
| SMS cap | 2000 | 2000 |
- • Continuous, prolonged or automated usage that hinders network performance for other users.
- • Commercial usage, including the resale of our roaming services.
- • Utilisation of EU Roaming primarily for purposes other than domestic travel within the EU zone.
- • Excessive data streaming or downloads over a short period of time.
- • Implementing usage limitations on specific services or data usage.
- • Applying additional charges for usage beyond fair levels.
- • Restricting or terminating your use of the service.
- • Calling and texting to UK standard landlines and mobiles
- • Calling and texting to other EU Roaming Zone-enabled countries
- • Calling other non-EU Roaming Zone countries: only inclusive if you have an international plan that includes your calling country
- • Accessing internet and data services
- • Receiving calls and texts from any country
- • Accessing voicemail
- • Bolt-ons
- • Mobile data sharing or tethering
- • Calling and texting to other EU/EEA countries not listed within the Lyca Mobile EU Roaming Zone
- • Calling and texting to other international countries not listed in your inclusive plan
- • Calls and texts to premium numbers, including but not limited to: numbers with a prefix of 118, 09, 070, non-premium non-geographic numbers (084, 087), and free numbers (080).
